At Sani Escapes Ltd, we are dedicated to making your holidays extraordinary. Along with this commitment comes the responsibility to safeguard your personal data, using it only for legitimate purposes and ensuring compliance with applicable laws. Below is an overview of how we manage your data, with links for further details if needed.

Information We Collect The personal data we collect includes information you provide about yourself and your fellow travellers, such as names, addresses, email addresses, phone numbers, dates of birth, and passport numbers. We also collect certain information automatically, like your IP address, to understand how you use our website and improve our services. Our cookie controls (see our Cookie Policy) allow you to select the information we can collect and use in this way.

Use and Sharing of Your Personal Data We will never sell your personal data and will only share it when necessary to provide you with your holiday or where you have consented. For example, we share your details with airlines and other holiday suppliers. We may also share your data with financial institutions to process payments.

We retain your personal data only as long as necessary to provide your holiday, comply with legal requirements, or for audit purposes.

You have the right to know how your data is used and can exercise your data protection rights at any time by contacting our Data Protection Officer at admin@saniescapes.co.uk.

Detailed Information on Data Use and Management Sani Escapes Ltd is committed to protecting any personal data you provide. Please read this Privacy Policy to understand how we use and protect your personal data. Also, see our Cookie Policy for details on how we use cookies and similar technologies. If you have any questions after reading this policy, feel free to contact us.

This Privacy Policy applies to all platforms through which we offer travel-related services, including our website, app, and interactions on social media.

The data controller of the personal data referred to in this Privacy Notice is Sani Escapes Ltd, a limited liability company.

What Personal Data Do We Collect? When you book a holiday with us, you will need to provide certain information, including your name, address, email address, phone number, and payment details.

If you start but do not complete a booking, we may use your information to follow up and assist you. For more details on this process, please see our Cookie Policy.

Other instances when you provide us with information include signing up for alerts, registering on our website or app, entering competitions, or completing surveys.

Personal Data We Collect May Include:

· Name

· Address

· Phone number(s)

· Email

· Date of birth

· Passport number

· Marketing preferences

· Payment details (we do not keep full card details)

· Special assistance

· Information about products such as travel insurance and transfers.

Personal Information About Others If you book a holiday for others, you must provide their personal data. Ensure they are aware and consent to you providing their information and understand how we use and process it.

Automatically Collected Information We automatically collect certain information when you visit our website, such as IP address, browser type, and interaction information. For more details, see our Cookie Policy.

What Do We Do with Your Personal Data? We use your personal data for the following purposes:

Bookings: We use your data to provide services such as flights, hotels, transport, insurance, and other products. We may create temporary email addresses for booking processes and handle payments on your behalf.

User Accounts: Your account information helps us manage your bookings, settings, and access to special offers.

Communication: We use your contact information to communicate about your holiday and provide relevant information.

Customer Services: You can contact us with queries or issues, and we use your information to respond and assist you.

Personalisation: We use your data to personalise your experience on our website and app, showing products and services you may like.

Marketing: If you have not opted out, we may send you marketing information about similar goods and services.

Corporate Transactions: We may use your data in connection with corporate transactions like mergers or sales.

Promotional Activities: We use your data for administering promotions like surveys or competitions.

Improving Our Services: We use your data for analysis, troubleshooting, testing, and research to improve our services.

Legal Basis for Processing Personal DataOur legal bases for collecting and using your data include:

Performance of a Contract: We use your information to fulfil our obligations under a contract with you.

Consent: We rely on your consent for marketing communications.

Legitimate Interests: We use your information for our legitimate interests, such as improving our services and administration.

Legal Requirements/Vital Interests:We may need to collect your data to comply with legal obligations or protect vital interests.

Data Processing and Security Your information is stored on secure servers, and payment transactions are encrypted. We are PCI-DSS compliant and only authorized personnel can access your data. While we strive to protect your data, internet transfers cannot be completely secure, and you provide information at your own risk.

Data Transfers Your data may be transferred to and stored outside the UK. We take steps to ensure your data receives the same level of protection as within the UK.

Sharing Your Data with Third Parties We share your data with third parties only when necessary, including suppliers, group companies, third-party service providers, payment providers, law enforcement, potential buyers, and with your consent.

Retention of Your Personal Data We retain your personal data only as long as necessary for legitimate business needs or legal requirements. When no longer needed, we will delete or anonymize your data.

Your Rights You have rights regarding your personal data, including access, correction, deletion, objection, restriction, and portability. You can opt-out of marketing communications at any time. To exercise your rights, contact us at admin@saniescapes.co.uk.

Children's Data Our website and app are not intended for use by children under 18. We only process children's data with parental consent.

Changes to Our Privacy Notice We may update this notice in response to legal, technical, or business changes. The updated notice will be dated, and significant changes will be communicated to you.

Contact Us If you have any questions about this Privacy Notice or wish to exercise your data protection rights, please contact our Data Protection Officer at enquiries@saniescapes.co.uk.

Last updated: April 2024